URGENT CARE HOURS
Kings Veterinary Hospital offers Urgent Care services to better meet the needs of area pets! You DO NOT need to be a current client to utilize our Urgent Care services. Our goal is to give our local community and pets a location closer to home in case of unexpected illness or injury.
What happens if I come to the hospital without checking in first?
If you have not checked in online ahead of time, you can check in on arrival. We will have signs in the parking lot with instructions on how to check in. Depending on the condition of your pet, we will either have a technician triage them to see if they need to be seen right away or if they are stable we may ask you to return home to wait until it is your pet's turn to be seen.
How do I know if my pet’s condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?
We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.
Do you take pets in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first. Once you check your pet in we will triage them based on the symptoms you've provided and contact you with an estimated wait time. If you believe your pet is experiencing a life-threatening situation, please call us immediately.
-Priority 1: May survive if life-saving measures are applied. Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke.
-Priority 2: Likely to survive if care is given within hours. Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.
-Priority 3: Non-life-threatening conditions. Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.
What if I decide I no longer want/need to have my pet seen?
Reply "9" to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.